Refund Policy

01Our 30-day money-back guarantee

We want you to be confident in EasyBind. If you are not satisfied with a paid subscription, you may request a full refund within 30 days of your initial purchase of that plan. This applies to the first time you pay for a given paid plan.

02Who processes refunds

Subscriptions are sold and billed by Paddle (Paddle.com Market Ltd), our authorized reseller and Merchant of Record. Refunds are issued by Paddle on our behalf to your original payment method. Paddle’s buyer terms also apply to your purchase.

03How to request a refund

• Email support@easybind.ai from the address on your account, with your order/receipt number (shown in the email receipt Paddle sent you); or
• Use the “manage / refund” link in that Paddle receipt email.

Tell us the email used at purchase and, optionally, the reason—your feedback helps us improve, but a reason is not required within the 30-day window.

04How and when you are refunded

Approved refunds are returned to your original payment method. Once processed, the funds typically appear within 5–10 business days, depending on your bank or card issuer. We will also cancel the related subscription so you are not billed again.

05Renewals and cancellations

Paid plans renew automatically until cancelled. You can cancel at any time from your account settings or your Paddle receipt link; cancellation stops future renewals and takes effect at the end of the current billing period, and you keep access until then.

Outside the 30-day initial-purchase window—including for automatic renewal charges—fees are generally non-refundable, and we do not provide pro-rated refunds for unused time in a billing period. If a renewal charged unexpectedly, contact us right away and we will review it in good faith.

06What is not refundable

• Subscription fees after the 30-day initial-purchase window (except where required by law);
• Renewal charges, except as described above or where required by law;
• Marketplace revenue-share payouts and amounts owed to third-party creators; and
• Any applicable taxes that are non-recoverable under local rules.

07Your statutory rights

Nothing in this policy limits any mandatory refund or cancellation rights you may have under the consumer-protection laws of your country of residence. Where such laws give you stronger rights than this policy, those rights apply.

08Chargebacks

If you believe a charge is incorrect, please contact us first at support@easybind.ai—we can usually resolve it faster than a bank dispute. Initiating a chargeback without contacting us may result in suspension of the account while the dispute is investigated.

09Contact

For any billing or refund question, email support@easybind.ai. AmpShift — Riyadh, Kingdom of Saudi Arabia.